Shipping & Local Pick Up
Standard Shipping
We have a flat-rate of $11.00 for standard Australia Post delivery across Australia.
Express Shipping
Express Post delivery is a flat rate of $15.00 via Australia Post.
Local Pick-up
Pick up is free from our Warana workshop by appointment only. We don't have a shop front that's open set hours but we're flexible with our appointment times. Let us know when you're available and we'll arrange a time that works for you.
Payment Options
Online Payment
We offer secure online payment methods. Card payments are processed through Square. PayPal is also an option.
​
Our website is hosted by Wix, which is certified as PCI DSS (Payment Card Industry Data Security Standard) Level 1 compliant. This is the highest level of security for organisations that handle credit card information.
Cash Payment
Cash payment is only available for items that will be collected from our Warana workshop.
​
Please note that, before we get started on your personalised items, we just need a 50% deposit. If you’ve chosen Cash as your payment option, we’ll be in touch to sort out the deposit details with you.
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.
​
1. Information We Collect
​
When you place an order, we collect personal information such as your name, email address, shipping address, and payment details. This information is only collected to process and deliver your order.
​
2. How We Use Your Information
​
We use your information solely for:
-
Processing and fulfilling your order
-
Communicating with you about your purchase or delivery
-
Providing customer support if needed
We do not sell, rent, or share your personal information with any third parties, except where necessary to complete your order (for example, sharing your address with postal or courier services).
​
3. Data Security
​
We take care to keep your personal details safe. All transactions are processed through secure payment gateways.
​
4. Cookies
​
Our website may use basic cookies to help with site functionality and improve your browsing experience. You can disable cookies through your browser settings if you prefer.
​
5. Your Consent
​
By using our website and providing your personal information, you consent to our collection and use of this information as described in this policy.
​
6. Contact Us
​
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us.